The process of controlling and adapting the behavior and presence of non-human identities in digital environments.
Description
Posture management in the context of Non-Human Identities (NHIs) refers to the strategic oversight and manipulation of the behaviors, representations, and interactions of automated agents, bots, or artificial intelligences within digital environments. This involves ensuring that NHIs present themselves appropriately in various contexts, maintaining relevance and effectiveness in their roles. Effective posture management includes monitoring how NHIs engage with users, adjusting their responses based on user interactions, and refining their operational parameters to align with organizational goals and ethical considerations. This process is crucial for maintaining trust, transparency, and effectiveness in user experiences, as NHIs often serve in customer support, information dissemination, and social media engagement. By managing the posture of these identities, organizations can enhance user satisfaction, mitigate risks associated with miscommunication or inappropriate behavior, and ensure that NHIs contribute positively to the overall digital ecosystem.
Examples
- A customer service chatbot adjusting its tone and responses based on user sentiment analysis.
- An AI-driven social media account curating its posts to align with trending topics and user interests.
Additional Information
- Posture management can help prevent misunderstandings and improve user trust in automated systems.
- Regular audits and updates are essential for effective posture management to adapt to changing contexts and user expectations.
References
- Non-Human Identity Management: A Guide - Cycode
- Non-Human Identity Management - OASIS Security
- The Invisible Army of Non-Human Identities - Dark Reading
- Why Non-Human Identity Security Is Inseparable from Human IAM
- Non-Human Identity Management: Best Practices And Key ... - Forbes
- The Complete Guide to the Growing Impact of Non-Human Identities ...
- Shining the Spotlight on the Rising Risks of Non-Human Identities
- Non-Human Identity Management - Veza
- Non-Human Identity Management: Addressing the Gaping Hole in ...